WORRYWART CAMPAIGN, 2024
RETURNS
Customers shall bear the shipping fee for returning products purchased on this site. However, if the return is due to reasons attributable to us, we will refund the shipping fee.
Regardless of the reason, we will only accept returns or refunds if you contact us in advance within 7 days of receiving the product. We will always try our best to accommodate all requests and issues, and will always fulfil our obligations under the Consumers Guarantees Act. However, if any of the following conditions apply, we will be unable to accept returns or refunds under any circumstances.
(1) If the return is due to the difference in colour, fabric, or design from the actual Goods.
(2) If the return is due to the customer’s own convenience, such as the difference in size or change of mind. Please refer to our size guides prior to purchasing, and see our commitment to alterations under the 'A Little Life' Programme.
(3) If more than 14 days have passed since the arrival of Goods.
(4) If there is reasonable evidence that the Goods have already been used (wrinkles, scratches, odours, etc.).
(5) If there is no tag attached to the Goods (swing tag, care label, or neck label).
(6) If any part of the Goods or accessories are missing.
(7) If there is no delivery slip enclosed at the time of shipment.
(8) If the customer fails to accept or receive the product.
(9) If we determine that it is not appropriate to return the Goods for any other reason than the above items.
NOTE: Fragrances and jewellery cannot generally be returned or exchanged. This is standard industry practice and typically for hygiene reasons. Please get in touch if you have any concerns, we will always do our best to find a satisfactory outcome.
Service Hours: 10 a.m. to 5 p.m. (excluding year-end and New Year holidays).
Contact us from here.
FAULTY OR INCORRECT GOODS
If you receive faulty goods, or an incorrect items, please get in touch with us at info@eulogy.co.nz. Return shipping will be arranged and covered by EULOGYCORP and the order will be rectified or otherwise reimbursed.
CARE
EULOGYCORP encourages consumers to feel confident in the daily and regular use of its products. Inherently, repeated wash and wear of garments will cause a gradual degradation of fabric and stress points. EULOGYCORP provides care instructions with every garment in line with industry standards, however, it is highly encouraged to handwash, spot clean, and/or dry clean if possible as these methods put far less stress on the textile.
'A LITTLE LIFE' GARMENT CARE PROGRAMME
EULOGYCORP celebrates clothing as an intergenerational artefakt as opposed to a consumable product. In order to empower consumers in the life-long use of EULOGYCORP products, the team is proud to offer the 'A Little Life' Garment Care Programme.
EULOGYCORP will repair, reinforce, and reinvigorate all eligible products, continuously and without prejudice. Wear, damage, and distressing, is inherent to heavy and repeated wear of garments. This creates an aesthetic unique to the life of each wearer and is something to be celebrated. EULOGYCORP will work with customers to extend the life of garments while highlighting the unique wear they have accumulated.
CONSUMER PROTECTIONS
EULOGYCORP acknowledges all relevant consumer protection laws and will honour all requests to repair, replace, or refund customers where appropriate and without penalty or fee. Goods are presumed to be in conformity with this policy if they, where applicable, comply with the following conditions:
a) are fit for the purposes for which goods of the same type are normally used;
b) comply with the description given by EULOGY.CO.NZ and possess the qualities of the goods which EULOGY.CO.NZ has held out to the consumer as a sample or model;
c) show the quality and performance which are normal in goods of the same type and which the consumer can reasonably expect, given the nature of the goods and taking into account any public statements on the specific characteristics of the goods made about them by EULOGY.CO.NZ, the producer or the producer’s representative, particularly in advertising or on labelling;
d) are fit for any particular purpose for which the consumer requires them and which the consumer made known to EULOGY.CO.NZ at the time of conclusion of the contract and which EULOGY.CO.NZ has accepted through implication.
COPYRIGHT
The intellectual property of, and rights to, the content posted on this site (text, images, videos, sounds, programs, etc.) belongs to EULOGYCORP or may be used by our affiliates based on a license. Unauthorized reproduction of articles, photographs, or illustrations on this site without our prior consent is strictly prohibited.
Additionally, all trademarks, trademarked intellectual property, and service marks appearing on this site are trademarks owned by or used under license or other legitimate authority by us or our affiliates. Unauthorized use is, again, strictly prohibited.
SHIPPING
The shipping fee for the Goods purchased on this site will be borne by a customer, except in the case of various campaigns or otherwise stated.
AOTEAROA (NEW ZEALAND)
$7.90 TRACKING INCL.
Delivery: 1-to-3 Business Days
AUSTRALIA
$19.90 TRACKING INCL.
Delivery: 4-to-15 Business Days
INTERNATIONAL
$29.90 TRACKING INCL.
Delivery: 4-to-15 Business Days
COMBINE SHIPPING
Select the combined shipping option when completing multiple purchases to avoid duplicate shipping charges.
HAND-TO-HAND LOCAL DELIVERY (OTAUTAHI ONLY)
If you live in Otautahi (Christchurch), please reach out directly to organise a drop-off/pick-up of your purchase FREE OF CHARGE.
While we try our best to maintain consistency and offer fair value with our shipping rates, we may alter the shipping rates or remove locations entirely as necessitated by our freight providers.